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Purchasing, Downloading & Activating Games

All Answers on your questions about purchasing, downloading and/or activating our games can be found in this section. If you still cannot find the right answer to your question, please send your question to our support team, using the form below.

Questions:

My game says “trial period over” but I’ve bought the game, how is this possible? Can I try a game before buying? I’ve purchased the game, but I have not received a confirmation mail with the download link and license code. My key does not work or is invalid, what do I do? I have a coupon code, where can I enter this to get my discount? My download failed, what do I do? I have bought my game, where can I download it? How do I install/uninstall my game? I have ordered a backup CD, and still did not receive this. Can I order a back-up CD for my game alterwards? What sort of paying methods can I use on Youdagames? I ordered a PC game but I need a MAC game (or the other way around), what do I do? Can I get a refund for my game? I had to reinstall my computer/bought a new computer, how do I get my game again? My ‘free trial’ expired before I was able to play the game How do I download a game? What happens after the free trial? How can I purchase/buy a game? What is my OrderID? Where can I find my Game Key/License Code?

I have a coupon code, where can I enter this to get my discount?

Answer

- You are able to enter the coupon code on the buy now page. After entering you can recalculate the price of the game after the applied discount
- If the coupon code does not work please check for typing errors.
- If the coupon code does not work it may already be expired, please check for the restrictions explained on the screen where you have found the coupon code.
- When neither of the above solves the issue, please contact us with below contact form.

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Purchasing, Downloading & Activating Games

Questions:

I have a coupon code, where can I enter this to get my discount?

Answer