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Here you can find the answers to the most frequently asked questions.

Technical problems

Is my system configuration compatible with your games? Are all games compatible with Windows 7? The game is running smooth for a few minutes, but then runs slow for a few minutes. What is wrong? My installation failed, what do I do? My game crashes/freezes, what should I do?

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Purchasing, Downloading & Activating Games

My game says “trial period over” but I’ve bought the game, how is this possible? Can I try a game before buying? I’ve purchased the game, but I have not received a confirmation mail with the download link and license code. My key does not work or is invalid, what do I do? I have a coupon code, where can I enter this to get my discount?

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General Youdagames info

I am a game developer and I would like to place my games on Youdagames.com I have a game website and I would like to place/sell Youdagames on my website Youdagames Support has not yet sent an answer to my question, what do I do now? How can I subscribe/unsubscribe to the Youdagames newsletter? What is a weekly deal?

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In-game Questions

I found a bug in the game, what should I do? The game crashed on my iphone/ipad, what can I do? I won the coalmine in Governor of Poker and used the train to go to the east, but now I don't know what to do. I'm stuck! What should I do? What to do to win in Governor of Poker: Governor of Poker will crash after the logo animations have been showed, just before the main menu would be shown. What can I do to fix this?

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Submit a question

If you did not find a solution in the F.A.Q. or you’re asked to submit a question to our support team, please fill out the form below. Please specify the nature of your problem and provide as much relevant information as possible. Please mind that we can answer questions concerning only the games we have developed. If you have any questions concerning the game we distribute please visit the developer web site for help and support. We typically respond to all help requests within 2 business days. Take into account that we have only English speaking support service.

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